If you need help with a federal government agency or issue, I'm happy to provide assistance and advocate for you however I can. My office can often contact the appropriate agency on your behalf to assure that you have been given every consideration available. Please bear in mind that Congressional offices cannot force an agency to expedite a case or act in your favor. However, I can help communicate the circumstances and request that they take appropriate actions to assist you.
If your situation is an emergency that requires urgent help, you should call my District Office at 915-541-1400 for immediate assistance. Please complete the form in English. If you need the form in Spanish, please contact my District Office at 915-541-1400.
Please read the following before submitting your request:
- If your issue concerns a state or local government issue, you should contact the appropriate jurisdiction. You can locate your state legislators by clicking here.
- Please keep in mind that the United States Constitution separates power between the legislative and judicial branches of government, and elected officials cannot interfere with legal matters or cases before a court of law. In these instances, you should speak with an attorney.
- Once you submit your request by clicking the button below, you will receive an email confirming your submission has been received. If you do not receive an email within the hour, please contact my office. Otherwise, a member of my team will be in touch with you as quickly as possible to discuss your situation and how I can help.
Regarding Global Entry and Trusted Traveler Program cases:
U.S. Customs and Border Protection (CBP) oversees the processing and adjudication of Trusted Traveler Program (TTP) applications, including Global Entry and SENTRI. Due to current processing times, we ask constituents to wait until their application has exceeded the applicable estimated processing timeframe before contacting our office for assistance. This allows the agency to prioritize the adjudication of pending applications rather than responding to status inquiries or confirming receipt of an application, which can generally be verified through the applicant’s TTP portal.
Please note that there is currently no process available to expedite a Trusted Traveler Program application.
If your TTP application was denied or your membership was revoked, you will have the option to submit a reconsideration request via your TTP portal. We recommend providing a detailed statement addressing the circumstances of your case and submitting any relevant supporting documentation or public records that may demonstrate that you do not have any pending charges, outstanding cases, or other unresolved matters with local authorities. This process is exclusively administered by the CBP ombudsman’s office and can take up to 6 months for a reconsideration request to be responded to:
- Global Entry applications at approximately 394 days (~13 months)
- SENTRI applications are at approximately 547 days (up to 2 years)
Note: these processing times are AVERAGES, and as such are not meant to be taken as hard processing times.
*Inquiries regarding your trusted traveler memberships will be accepted if they exceed the current wait times above*
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